In the recent decades, information technology advancementhave played a significant role in business. The age of electronics and more specifically, computers, has caused an ideal change in the way we do business today. Information technology has important effects on business operations. Technological infrastructure affects the culture, efficiency and relationships of a business. Here are some of the IT advancements that have had a significant impact on how businesses operate and how business users interact with customers.
IT advancements like internet has made it a lot easier for a customers to gain access to products and services. The platforms such as e-commerce stores, the customers have a freedom of choice and there is a huge variety of everything available. E-commerce or electronic commerce is another growing field of business with the aid of Business IT advancements. It is the process of buying and selling products by electronic means such as mobile applications and internet.
There are many business management applications are recently introduced in the market. Cloud computing has revolutionized business management. It provides a way for your business to manage your computing resources online. Cloud computing is flexible, secure, cost effective and provides instant access to business management application anywhere, at any time and on any device.
Web conferencing is an online service by which you can hold live meetings, conferences, presentations and training via the internet. It allows a company to effectively combine the advantages of a typical phone conversation and those of a live video feed. It also offers the opportunity to host or attend business meetings using a computer and Internet service. Web conferencing saves businesses time and money and hence is very useful to run a business at low budget.
With recent IT advancements such as smart phones, tabs and other smart gadgets, to provide customer care service is not a big deal anymore. Customer self-service is support that allows users to find solutions themselves through internet and their smart phones.
Today’s customers are used to gaining access to information with the click of a button. The customers can also give their feedback to the companies through feedback apps in their smart phones. These feedback apps allow companies to realize very clearly that what customer’s demand is and hence help them to increase their business.
Information technology has not only change the way to conduct a business, but also changes the way how employees are valued by a corporation. Where a secretary or administrative assistant was once responsible for managing the time and schedule of personnel, a smartphone can now perform this duty with no hassle. Business IT advancements has exempted the employees from the burden of tedious and repetitive tasks.
